Our Customer Service phone lines are open Monday through Friday 10AM to 3PM MST. For local customers, in the Salt Lake City area, our Walk-In hours for Battery Changes and Watch Repair are Monday-Friday from 10AM to 4 PM MST located inside of the Löwen Watch Group Corporate Office. Our repair center and phone lines are closed on most Federal and Utah state holidays.
Watch Repair Inquiries
- To check the status of your watch repair, please contact your sales representative or call customer service.
- For customer service, email us at repairs@iwscwatchrepair.com or call us at 800-463-6816 or 385-290-3111.
Mailing Address
International Watch Service Center
FixMyWatch Dept.
9298 S 500 West
Sandy, UT 84070
IWSC is a leader for mail-in watch repair. Here's how it works:
1. SHIP US YOUR WATCH
We recommend using a courier service that provides a tracking number and optional insurance.
2. WE EVALUATE
Our certified technicians and watchmakers will recommend services to repair or restore your timepiece
3. WE REPAIR & RETURN
Once you approve the repair quote, we'll fix and return your watch
